Online Business Hours

Our online business hours are Monday-Friday, 9am-6pm.
All orders are dispatched from our warehouse located in the UK. 

Domestic Shipping

Standard Shipping

We are pleased to offer free shipping on all orders to UK mainland postcodes only.

The courier for this service is Royal Mail are orders are delivered in 2-3 working days.

Next Business Day Shipping

Next business day shipping costs £8 per order. If you opt for our Next Day service, it will be sent with DHL. If you place your order with us before 12 noon (Monday-Friday), DHL aims to deliver it to you the next day. Please note that if you are shipping to Scottish Highlands, British Isles or Northern Island, delivery will take 2-3 working days.

A tracking number for your order will be included with your delivery confirmation email; this can be used to track the progress of your delivery. If no one is available to receive the delivery, your order will be returned to your local delivery office for collection or redelivery.  

Pre-orders for UK residents only:

Next day delivery for pre-orders will apply from the date the stock is available in our warehouse ready for despatch.

International Shipping

Europe

European delivery costs £25 per order. This price does not include any import duties or local taxes, for which the recipient is responsible. We ask that all orders include a telephone number and email so that our courier can contact you with any queries regarding your delivery.

USA & Canada Delivery

Shipping for orders to USA and Canada costs USD 40 per order. This price does not include any import duties or local taxes, for which the recipient is responsible. We ask that all orders include a telephone number and email so that our courier can contact you with any queries regarding your delivery.

Rest Of The World Delivery

We ship orders to most addresses outside Europe, USA and Canada, which costs USD 50 per order. This price does not include any import duties or local taxes, for which the recipient is responsible. We ask that all orders include a telephone number and email so that our courier can contact you with any queries regarding your delivery.

Order Processing Time

Although we work to get your orders to you as quickly as possible, please note that during busy sale periods, orders may take a little longer to be dispatched. If you have any questions about your order or delivery, please contact customerservice@raffya.com

 

Order Status

We are keen to keep you up to date with your order. 
When your order leaves our warehouse, you will receive an email confirming the dispatch along with your tracking number. 

Any Delivery Issues

We are always here to help you with any trouble you might experience with your delivery.
Please feel free to email customercare@raffya.com. 

Payment Method

We try to make payment as easy as possible for you. 
You can complete your order securely using Credit/Debit card (Visa, Mastercard or American Express), Paypal.