Our business hours are Monday-Friday, 9am-6pm.
All orders are dispatched from our warehouse located in the UK. 

Standard Delivery in the UK

£4 on all orders. We aim to deliver your order in 3 - 5 working days.

Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer.

Next Day Delivery in the UK

£8 on all orders.

If you order before 2pm Sunday to Thursday, we will deliver your order the next working day.

Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer.

A tracking number for your order will be included with your delivery confirmation email; this can be used to track the progress of your delivery. If no one is available to sign for delivery, your order will be returned to your local delivery office for collection or redelivery.  

Christmas Delivery Cut Off Dates

UK:

Friday 20th December guaranteed for delivery before Christmas. Any orders placed after this may be delivered in time but we cannot guarantee due to carriers.

Ireland and European Delivery

Ireland delivery costs £12 and European delivery costs £15 per order. This price does not include any import duties or local taxes, for which the recipient is responsible. We ask that all orders include a telephone number so that our courier can contact you with any queries regarding your delivery.

USA Delivery

Delivery in the USA costs £18 per order. This price does not include any import duties or local taxes, for which the recipient is responsible. We ask that all orders include a telephone number so that our courier can contact you with any queries regarding your delivery.

Rest Of The World Delivery

We ship orders to most addresses outside Europe, USA which costs £20 per order. This price does not include any import duties or local taxes, for which the recipient is responsible. We ask that all orders include a telephone number so that our courier can contact you with any queries regarding your delivery.

Christmas Delivery Cut Off Dates

Europe:

Cut off Tuesday 17th December for guaranteed delivery before Christmas.

Rest of the World:

Cut off Wednesday 11th December for guaranteed delivery before Christmas

Although we work to get your orders to you as quickly as possible, please note that during busy sale periods, orders may take a little longer to be dispatched. If you have any questions about your order or delivery, please contact customercare@raffya.com

We are keen to keep you up to date with your order. 
When your order leaves our warehouse, you will receive an email confirming the dispatch along with your tracking number. 

We are always here to help you with any trouble you might experience with your delivery.
Please feel free to email customercare@raffya.com. 

We try to make payment as easy as possible for you. 
You can complete your order securely using Credit/Debit card (Visa, Mastercard or American Express), Paypal.